Zesa under fire over EcoCash purchases

Zesa under fire over EcoCash purchases
Published: 10 September 2018 (226 Views)
THE Zimbabwe Electricity Supply Authority (Zesa) has increased its minimum EcoCash prepaid electricity token to $10 from $2, much to the chagrin of customers who say the hike caught them by surprise.

Consumers have in recent weeks been struggling to buy electricity via the mobile platform.

Econet Wireless on Thursday posted a statement on social media notifying the public of the development which was with immediate effect.

"The Zimbabwe Electricity Transmission and Distribution Company electricity token system on EcoCash is now working. Customers are now able to buy Zesa tokens via EcoCash. "The minimum value you can buy your Zesa token on EcoCash has been increased to $10 to improve on efficiency," read the statement.

Responding to questions from our Bulawayo Bureau in a telephone interview, Zesa Holdings public relations manager Mr Fullard Gwasira said the increase was due to the system challenges that they faced due to numerous transactions.

"We have not increased from $2 to $10 for the rest of the transactions, it is only for EcoCash," he said.

"We had long queues as a result of system challenges due to congestion. "We are currently installing new servers and we hope to return the situation to normalcy in due course." Bulawayo United Residents' Association chairperson Mr Winos Dube slammed Econet and Zesa, saying they should have consulted consumers.

"We are just shocked and it shows us that these corporates do not care much about people," he said.

"As professionals, Zesa should have made it a point that consumers are consulted before just imposing such on us. People are already struggling to make ends meet and I am well informed that around 60 percent of people using the prepaid electricity facility recharge with less than $10 at a time."

Mr Dube said many people who were not formally employed relied on EcoCash for transactions as they did not have bank accounts.

"EcoCash has become a medium of transaction for the greater number of Zimbabweans and because most people are not formally employed, few have bank accounts that they can use for electricity purchasing," he said.

"We hope that this will be solved amicably as we are planning to petition the authorities and ensure that our plight is heard.

"This is not what we are looking forward to in the new dispensation and it goes against what the President has been preaching all along."

Some Twitter users called for Government intervention. Econet Wireless spokesperson Mr Fungai Mandiveyi could not be reached for comment as his phone continuously rang unanswered.

- the herald

Tags: Zesa, EcoCash, Fire,
 0

You May Like These Videos

Comments

There are no comments.

Latest stories

Knox Mutizwa wins August Goal of the Month award

by kickoff | 05 November 2018 | 1050 Views

BREAKING: Gandawa on the run

by Staff reporter | 05 November 2018 | 2035 Views

Econet cannot distribute Kwese TV content to Zimbabwean viewers

by Staff reporter | 05 November 2018 | 1544 Views

Shoot-out robbers arrested

by Staff reporter | 05 November 2018 | 1572 Views

Mnangagwa ally warns economic saboteurs

by Staff reporter | 05 November 2018 | 1502 Views

Chamisa mobilises supporters for mass protests

by Staff reporter | 05 November 2018 | 1284 Views

LISTEN: Acie Lumumba speaks on how he got paid

by Staff Reporter | 05 November 2018 | 1065 Views

Dzamara speak on Zanu-PF fights

by Mandla Ndlovu | 05 November 2018 | 1030 Views

Minister Raj Modi Modi donates salary

by Mandla Ndlovu | 05 November 2018 | 883 Views

'I am a Trillionaire' Magaya says

by Mandla Ndlovu | 05 November 2018 | 1426 Views

Supermarkets to be blacklisted over cooking oil

by Mandla Ndlovu | 05 November 2018 | 846 Views

UK army to recruit from Commonwealth

by BBC | 05 November 2018 | 940 Views

Magaya opens up on arrest

by Mandla Ndlovu | 05 November 2018 | 953 Views

Kambarami is still 'Deputy Mayor'

by Mandla Ndlovu | 05 November 2018 | 789 Views

'Import ban must not go beyond December 21'

by Staff reporter | 05 November 2018 | 873 Views

Prophet Magaya puts fresh spin to arrest

by Staff reporter | 05 November 2018 | 900 Views

Chamisa's sign language interpreters get thumps up

by Staff reporter | 05 November 2018 | 887 Views

Mnangagwa to review Mthuli Ncube's 2% tax again

by Staff reporter | 05 November 2018 | 851 Views

Lumumba to be probed by ZAAC?

by Staff reporter | 05 November 2018 | 630 Views

Dzamara speak on ZANU PF fights

by Mandla Ndlovu | 05 November 2018 | 592 Views

Zimbabwe as a new gateway into Africa

by Minister of Finance Prof Mthuli Ncube | 05 November 2018 | 872 Views

Chiwenga's ex-wife looted millions

by Mandla Ndlovu | 05 November 2018 | 1264 Views

We are our own worst enemies

by Mapozho Saruchera | 05 November 2018 | 917 Views

Mnangagwa to deal with unexplained wealth and bank deposits

by Staff reporter | 05 November 2018 | 830 Views

WATCH: Chiwenga talks about Prophet Walter Magaya's lipstick

by Staff reporter | 05 November 2018 | 822 Views

Lumumba Saga takes new twist....War vets bay for Mutsvangwa's blood

by Mandla Ndlovu | 05 November 2018 | 887 Views

Chamisa demands Presidency

by Mandla Ndlovu | 05 November 2018 | 778 Views

Zimbabwean teachers miss out on New Zealand opportunity

by Staff Writer | 05 November 2018 | 725 Views

Zimbabwe to introduce e-provisional driver's exams

by Staff reporter | 05 November 2018 | 771 Views

Zimbabwe to supply water to South Africa

by Staff reporter | 05 November 2018 | 765 Views

Mnangagwa claims that 'good times will soon roll'

by Staff reporter | 05 November 2018 | 730 Views

Zimbabwe as a new gateway into Africa

by Hon. Prof Mthuli Ncube | 05 November 2018 | 867 Views

Chiyangwa appoint Karikoga Kaseke

by Staff reporter | 05 November 2018 | 732 Views

ZCTU demo: Ruling today

by Staff reporter | 05 November 2018 | 681 Views

Missing cop found dead

by Staff reporter | 05 November 2018 | 826 Views

Tagwirei marries long-time girlfriend

by Staff reporter | 05 November 2018 | 1288 Views

Zimbabwe relaxes maternity leave entitlement

by Staff reporter | 05 November 2018 | 797 Views

Zimbabwe to receive drugs, ambulances from India

by Staff reporter | 05 November 2018 | 714 Views